Detail of Private Body
Company Registration Number
2024/223028/07
Liquor Licence Number
WCP/038369
Business Operations
Retail liquor sales (physical store and online e‑commerce)
Date of Compilation
16/11/2025
Date of Revision
16/11/2025
Physical & Postal Address
1 Avocado Street, Westridge, Mitchells Plain, 7785
Telephone
062 453 3814
Email
Carmensparkle14@gmail.com
1. List of Acronyms and Abbreviations
| Acronym | Description |
|---|---|
| the Act | Western Cape Liquor Act, 4 of 2008 (as amended by Act 3 of 2015) |
| CEO | Chief Executive Officer |
| CPA | Consumer Protection Act 68 of 2008 |
| DIO | Deputy Information Officer |
| ECT | Electronic Communications and Transactions Act 25 of 2002 |
| IO | Information Officer |
| POPIA | Protection of Personal Information Act 4 of 2013 |
| PAIA | Promotion of Access to Information Act 2 of 2000 (as amended) |
| Regulator | Information Regulator, South Africa |
| WCLA | Western Cape Liquor Authority |
| RSA | Republic of South Africa |
2. Purpose of this PAIA Manual
This PAIA Manual is useful for the public to:
- Check the categories of records held by Mercury Liquors (Pty) Ltd which are available without submitting a formal PAIA request.
- Have a sufficient understanding of how to make a request for access to a record of the body.
- Know the description of records available in accordance with any other legislation.
- Access all the relevant contact details of the Information Officer (IO) and Deputy Information Officer (DIO).
- Know the description of the Guide on how to use PAIA, as updated by the Regulator, and how to obtain access to it.
- Know if the body will process personal information, the purpose of processing and the description of the categories of data subjects and information.
- Know the recipients to whom the personal information may be supplied.
- Know if the body has planned to transfer personal information outside the Republic and the conditions attached to such transfers.
- Know whether the body has appropriate security measures to ensure the confidentiality, integrity and availability of personal information.
3. Key Contact Details for Access to Information
3.1 Chief Information Officer
Name
Carmen Sylvia Adams
Email
Carmensparkle14@gmail.com
Telephone
062 453 3814
Postal Address
1 Avocado Street, Westridge, Mitchells Plain, 7785
3.2 Deputy Information Officer
Name
Melvin Wakefield
Email
melvin.wakefield@icloud.com
Telephone
062 453 3814
Postal Address
1 Avocado Street, Westridge, Mitchells Plain, 7785
3.3 Business Address
Trading Name
CG and Sons Liquors Westridge
Physical Address
1 Avocado Street, Westridge, Mitchells Plain, 7785
Postal Address
1 Avocado Street, Westridge, Mitchells Plain, 7785
Email (General)
melvin.wakefield@icloud.com
4. Guide on How to Use PAIA, Requests and Appeals
The Information Regulator has updated and made available the revised Guide on how to use PAIA (“Guide”), in an easily comprehensible form. The Guide is available in each of the official languages and in braille.
4.1 How to Obtain the Guide
The Guide can be obtained:
- Upon request to the Information Regulator; or
- From the website of the Regulator: https://inforegulator.org.za
4.2 Request Procedure and Forms
The prescribed forms and fees for access to records must be used and can be downloaded from the Information Regulator’s website.
4.3 Internal Appeal Process
As Mercury Liquors (Pty) Ltd is a private body, no internal appeal is provided for in PAIA. A requester who is dissatisfied with the decision of the Information Officer may lodge a complaint with the Information Regulator or approach a court of law for appropriate relief.
5. Categories of Records Available Without Request
The following records are available without a person having to submit a formal PAIA request:
| Category of Records | Types of Records | Available on Website | Available Upon Request |
|---|---|---|---|
| Company Information | Trading name, physical address, liquor licence number | Yes | Yes |
| PAIA Manual | This manual | Yes | Yes |
| Returns and Refund Policy | Online and in‑store returns policy | Yes | Yes |
| Product Information | Available liquor products and pricing | Yes | Yes |
6. Records Available in Accordance with Other Legislation
The Company holds records in terms of (among others) the following legislation:
| Category of Records | Applicable Legislation |
|---|---|
| Memorandum of Incorporation and Company Records | Companies Act 71 of 2008 |
| Liquor Licence Records | Western Cape Liquor Act, 4 of 2008 (as amended by Act 3 of 2015) |
| Tax Records | Income Tax Act 58 of 1962; Value‑Added Tax Act 89 of 1991 |
| Employment and Labour Records | Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; and related labour legislation |
| E‑commerce Records | Electronic Communications and Transactions Act 25 of 2002 (ECT Act) |
| Consumer Records | Consumer Protection Act 68 of 2008 |
7. Description of Subjects and Categories of Records Held
The following subjects and categories of records are held by Mercury Liquors (Pty) Ltd:
7.1 Liquor Licensing
- Liquor licence application, liquor licence certificate (WCP/038369), renewal documentation, inspections, correspondence with WCLA, licence conditions, compliance reports.
7.2 Financial Records
- Annual financial statements, management accounts, tax returns, banking records, invoices, receipts, till slips and related financial records.
7.3 Human Resources
- Employee contracts, personnel files, leave records, payroll records, disciplinary records, employment equity records, UIF registrations and related HR documents.
7.4 Sales and Customer Records
- Point‑of‑sale records, sales invoices, customer transaction records, online sales records, order history and customer accounts.
7.5 E‑commerce and Digital Operations
- Website terms and conditions, privacy policies, online payment records, website logs and analytics, e‑commerce platform agreements.
8. Processing of Personal Information
8.1 Purpose of Processing Personal Information
Mercury Liquors (Pty) Ltd processes personal information for purposes including:
- Employee recruitment, management and administration.
- Payroll and benefits administration.
- Compliance with labour, tax and regulatory laws.
- Age verification for liquor sales (online and in‑store).
- Contracting with suppliers and service providers.
- Online and in‑store sales, order fulfilment and delivery management.
- Customer service, complaints handling and refunds.
- Security, fraud prevention and access control, including CCTV footage.
- Marketing communications where the data subject has provided consent.
8.2 Categories of Data Subjects and Personal Information Processed
| Categories of Data Subjects | Personal Information That May Be Processed |
|---|---|
| Employees | Names, identity numbers, contact details, residential addresses, bank details, tax numbers, employment history, qualifications, performance and disciplinary records, leave and timekeeping records. |
| Customers | Names, contact numbers, email addresses, delivery addresses, identity numbers or dates of birth (for age verification), transaction and order history, payment references, customer accounts. |
| Suppliers / Service Providers | Contact details, addresses, business registration and tax details, bank details, contract information and correspondence. |
| Directors / Shareholders | Names, identification numbers, contact details, bank details (where applicable), shareholding information and statutory company records. |
8.3 Planned Transborder Flows of Personal Information
Personal information may be transferred outside the Republic of South Africa in the following circumstances:
- Cloud Storage: Customer and business data may be stored on secure cloud servers located outside South Africa.
- E‑commerce / Payment Processing: Transaction data may be processed by international payment service providers.
- Safeguards: All transfers are conducted in compliance with Chapter 9 of POPIA and appropriate contractual and technical safeguards are implemented.
9. Availability of the PAIA Manual
A copy of this PAIA Manual of Mercury Liquors (Pty) Ltd is available:
- At the Head Office of Mercury Liquors (Pty) Ltd at 1 Avocado Street, Westridge, Mitchells Plain, 7785, for inspection during normal business hours.
- On the Company’s website, where applicable.
- From the Information Regulator upon request.
- In any other reasonable manner as may be prescribed from time to time.
10. Updates of the Manual
The Information Officer of Mercury Liquors (Pty) Ltd will on a regular basis update this Manual to ensure it remains current and compliant with legislative requirements.